Home / Capture & Respond / Your phone gets answered while your techs are under cars.
Capture & Respond · Auto repairAn independent shop's phone rings at the worst moment every single time — mid-diagnosis, mid-writeup, hands full. This answers it in a real conversation, handles the questions that do not need you, and puts the tow-in and the angry comeback straight through.
Or call and talk it through: (305) 215-6132The same published price wherever you are and whatever you do. It can be bought on its own or folded into a monthly plan on the pricing page.
Your techs are under a car with their hands full. Your writer is at the counter, on hold with a parts supplier, or out in the lot walking somebody around their own vehicle. The phone rings, everybody hears it, and it rings out. The caller found three shops on Google and is working down the list.
What stings is that most of those calls are simple. Do you work on Subarus. What does it cost to look at a check engine light. Can I drop it tonight and leave the key in the box. None of it needs a master tech, and all of it competes with the paying work in the bays.
This is the AI receptionist from the main receptionist page, configured for a repair shop. It is told which makes you take and which you turn away, your diagnostic policy, how your key drop works, your tire brands and fitment questions, and which jobs you will put a number on over the phone.
That last one is what owners care about. A receptionist that guesses at a brake price is worse than none. This quotes only what you tell it to quote. Everything else gets what a good writer says: bring it in, here is when we can look, here is what the look costs.
It does not know what is happening in your bays. A status call gets taken properly — name, vehicle, what they dropped it for — and handed to the counter, so somebody calls back with a real answer instead of the customer sitting in voicemail.
Tow-ins and unsafe-to-drive calls go to you, not to a script. So does a comeback, a warranty argument, a fleet account, or anybody who sounds upset. You write that list.
I get your makes, your fees, your hours, your drop-off setup and the five questions your writer answers forty times a week.
Which jobs it may price, which it must book for inspection, and which calls go straight to a human.
Start it on calls nobody picks up, listen to a few, then widen it if you like what you hear.
New service, new hours, a make you dropped, a price that moved. You tell me and it changes.
$250–$975/mo, metered by the call
Go over your call bundle and every extra call costs more. The site's own comparison puts a 60-call month at about $530.
$249/mo
One published price, one invoice, and the work is done for you.
Figures are typical market ranges shown for illustration, not quotes from named providers. Many vendors price by seat, contact or location and keep pricing behind a sales call.
For the calls a shop actually gets, yes. Hours, which makes you take, the diagnostic fee, whether you can fit somebody in Thursday, a proper message about a car already with you. It will not talk anybody through a driveability problem, and is not set up to try.
Only the ones you tell it to. Most shops let it quote fixed items — oil service, diagnostic fee, state inspection, mount and balance — and book everything else in for a look. It will not invent a number for a job it cannot see.
That is a call you route to a person. It answers, gets the vehicle and the location, then transfers or texts you immediately. Nobody gets a recording telling them to call back Monday.
Not by itself, and I would rather it did not pretend to. It takes the name and the vehicle and passes it to your counter so somebody gives a real answer. What it stops is that call ringing out four times.
$249/mo, flat and published rather than metered by the call, so a busy month and a slow month cost the same. Your volume swings with the weather; the bill does not.
Not on this. Growth, marketing and website services — including the website care plan — are month-to-month with no long-term commitment, and you can prepay annually for up to two months free. Payment processing is a separate thing: it is a merchant account and it has its own terms, which I go over with you personally on the free review so everything is clear before you decide.
Yes, any month. There is no cancellation fee and no notice period to argue about on the month-to-month services — I would rather earn the next month than hold you to a term you regret. If you cancel a website plan the domain is yours, registered in your name, and you can take the site elsewhere.
What it is, what it costs against the alternatives, and where the technology ends.
Read moreThe rest of it: processing, the website, and what brings a car into a bay.
Read moreThe site the caller looked at before they dialed, built to be the reason they did.
Read moreThe Growth Audit is free and takes about two minutes to request. I look at what you have now and tell you straight what would move the needle first -- and what would not.
Prefer to talk now? Call or text (305) 215-6132Pricing shown is the published Rich The Payment Guy rate for this service and is what you pay; third-party platform costs, where a tool is delivered through one, are included in that monthly. Comparison figures are typical market ranges shown for illustration, not quotes from named providers. Individual results vary.