Home / Capture & Respond / The new patient calling at lunchtime gets a person, not a full mailbox.
Capture & Respond · Dental & medicalA practice phone has one front desk and three lines. This answers the ones nobody can get to — new patients, scheduling, directions, what you take — and deliberately hands anything clinical or record-related to your staff instead of touching it.
Or call and talk it through: (305) 215-6132The same published price wherever you are and whatever you do. It can be bought on its own or folded into a monthly plan on the pricing page.
Your front desk is checking somebody out, holding a second line, verifying benefits, and rooming a patient who arrived early. Then the phone rings a third time. That third call is the one that goes to voicemail, and it is disproportionately the new patient — the one caller with no relationship to you yet and no reason to try twice.
The other gap is the clock. People call practices at lunch, after work, and on the Sunday night the toothache starts, which are exactly the hours the desk is not staffed.
It handles the front-of-house call: where you are, your hours, whether you are taking new patients, what you offer, the plans you are in network with as you have listed them, what a first visit involves, and booking or moving an appointment in the calendar you already use.
It goes nowhere near the rest, and that is a design decision, not an apology. No charts, no records, no results, no medication or refill details, no symptom triage, no coverage determinations. Those calls are identified, taken as a message with a callback number, and routed to your staff. I make no representations about how a phone assistant fits your practice's privacy obligations — that is a conversation for you and the people who advise you, and I would rather say so than sell a promise nobody authorized.
Cancellations do not arrive politely spaced out. They come in a clump, usually in the morning, usually while the desk is busiest. One that reaches voicemail costs you twice: the appointment is gone and you did not learn it was gone in time to fill it.
Answered live, a reschedule becomes a rebooking on the same call, and a cancellation reaches you while there are still hours left to work with.
Before anything else, the list of what it must never handle — records, results, medications, triage — and who each one goes to.
Hours, location, services, the plans you take, new-patient policy, and how a nervous first-time caller should be spoken to.
Third line, lunch hour and after hours first. Your desk keeps everything it can already reach.
You call your own number and hear what a patient would get. It gets reworded until it sounds like your practice.
$250–$975/mo, metered by the call
Go over your call bundle and every extra call costs more. The site's own comparison puts a 60-call month at about $530.
$249/mo
One published price, one invoice, and the work is done for you.
Figures are typical market ranges shown for illustration, not quotes from named providers. Many vendors price by seat, contact or location and keep pricing behind a sales call.
No, and it is deliberately set up not to. It works from the same public-facing information a patient could read on your site: hours, services, the plans you list, your new-patient policy, your calendar openings. Anything involving a chart, a record, a result or a medication is taken as a message and passed to your staff.
That is your call, not mine, and I will not pretend otherwise. What I can give you is exactly what it is scoped to do and scoped to refuse, in writing, before it answers a call. Take that to whoever advises your practice.
It reads back the plans you have told it you are in network with, which is what most callers are actually asking. Anything past that goes to your staff, because answering it means looking at that person's file.
No, and nothing will. What changes is where the cancellation lands. A call answered live can become a reschedule on the spot; one that hits voicemail at eleven is often read at three, when the chair is already empty.
No. It sits on the number you already publish and takes everything, or only the calls your desk does not get to.
Not on this. Growth, marketing and website services — including the website care plan — are month-to-month with no long-term commitment, and you can prepay annually for up to two months free. Payment processing is a separate thing: it is a merchant account and it has its own terms, which I go over with you personally on the free review so everything is clear before you decide.
Yes, any month. There is no cancellation fee and no notice period to argue about on the month-to-month services — I would rather earn the next month than hold you to a term you regret. If you cancel a website plan the domain is yours, registered in your name, and you can take the site elsewhere.
What it is, what it costs against the alternatives, and where the technology ends.
Read moreMost practices already pay one. The honest comparison of the two cost structures.
Read moreThe site a new patient checks before they call, and what has to be on it.
Read moreThe Growth Audit is free and takes about two minutes to request. I look at what you have now and tell you straight what would move the needle first -- and what would not.
Prefer to talk now? Call or text (305) 215-6132Pricing shown is the published Rich The Payment Guy rate for this service and is what you pay; third-party platform costs, where a tool is delivered through one, are included in that monthly. Comparison figures are typical market ranges shown for illustration, not quotes from named providers. Individual results vary.