Home / Capture & Respond / Your phone gets answered with your hands in someone's hair.
Capture & Respond · Salons & spasA salon phone rings while every stylist in the room is mid-color and the person at the desk is one of them. This picks up, answers the service and pricing questions, books and rebooks, and never makes the client in the chair wait while you take it.
Or call and talk it through: (305) 215-6132The same published price wherever you are and whatever you do. It can be bought on its own or folded into a monthly plan on the pricing page.
Most independent salons and spas have no dedicated front desk. The person who answers is a stylist with foils in, an esthetician mid-treatment, or an owner who is also fully booked. So the phone either rings out or gets snatched up mid-service, which is worse — now the client paying to be there is watching you take somebody else's call.
Meanwhile the caller saw your work on Instagram twenty seconds ago and is deciding, right now, between you and two other places. A warm lead with a very short shelf life, arriving on a line nobody can reach.
Most new-caller questions in this trade are one of two. Do you do this treatment — balayage on dark hair, keratin, extensions, a specific lash set, dermaplaning. And what does it cost. It is loaded with your service menu and the prices you want quoted, so those get answered at ten at night.
For anything that genuinely depends on the head in front of you — a color correction, extensions, anything needing a consultation — it says so and books the consultation, which is what a good receptionist does anyway.
Rebooking is the whole economics of a chair, and it usually depends on somebody remembering to ask at checkout. Answered live, a client calling to change a Thursday can be moved to a Saturday on the same call, and a client calling to cancel can be offered another slot rather than releasing one.
A cancellation that reaches voicemail at nine in the morning is often read at two, and by then the gap is unfillable. Answered live, you know about it while there is a day left.
Every service, what clients call it rather than what stylists do, how long it takes, and which ones you will price on the phone.
Who takes which service, how far ahead you book, consultation requirements, and what a new client is asked before a slot is held.
Start it on unanswered calls and closed hours, so nobody trusts it with the whole line on day one.
Prices change, a stylist leaves, you add a treatment. You tell me and it changes, so it is never quoting last season.
$250–$975/mo, metered by the call
Go over your call bundle and every extra call costs more. The site's own comparison puts a 60-call month at about $530.
$249/mo
One published price, one invoice, and the work is done for you.
Figures are typical market ranges shown for illustration, not quotes from named providers. Many vendors price by seat, contact or location and keep pricing behind a sales call.
Yes, into the calendar you already use, offering openings that are genuinely open. It holds to your rules on who does which service and how far ahead you book, rather than filling the book with appointments you then have to unpick.
It quotes the services you have given it a price for. For anything that depends on the hair in front of you it says it depends on a consultation and books the consultation. That is the honest answer, and it is also the one that protects your ticket.
It takes the cancellation live, which is the part that matters: you hear about a gap in the morning, not at two. It can also offer the caller another slot on the same call rather than letting the appointment go.
Some will and most will not, and I would rather you tested that than took my word. Call your own salon and listen to what a client gets, then compare it to the thing it replaces: a phone ringing out while you are mid-color.
$249/mo, published and flat. It is not metered by the call, so a December and a February cost the same — which matters in a trade where phone volume is nowhere near even across the year.
Not on this. Growth, marketing and website services — including the website care plan — are month-to-month with no long-term commitment, and you can prepay annually for up to two months free. Payment processing is a separate thing: it is a merchant account and it has its own terms, which I go over with you personally on the free review so everything is clear before you decide.
Yes, any month. There is no cancellation fee and no notice period to argue about on the month-to-month services — I would rather earn the next month than hold you to a term you regret. If you cancel a website plan the domain is yours, registered in your name, and you can take the site elsewhere.
What it is, what it costs against the alternatives, and where the technology ends.
Read moreSome clients would rather type than call. This answers those.
Read moreThe portfolio, the menu and the booking button, built to be looked at on a phone.
Read moreThe Growth Audit is free and takes about two minutes to request. I look at what you have now and tell you straight what would move the needle first -- and what would not.
Prefer to talk now? Call or text (305) 215-6132Pricing shown is the published Rich The Payment Guy rate for this service and is what you pay; third-party platform costs, where a tool is delivered through one, are included in that monthly. Comparison figures are typical market ranges shown for illustration, not quotes from named providers. Individual results vary.