Home / Content, Local & Social / Your rating stops depending on whether you remembered to ask.
Content, Local & Social · Reviews & reputationMost businesses get reviews by accident. The customer who loved the job forgets, and the one who waited forty minutes does not. This makes the ask automatic, gives the unhappy one somewhere to land before it goes public, and gets every review answered while it is still new.
Or call and talk it through: (305) 215-6132That is the published price for this service. Buy it on its own, or fold it into a monthly plan — plans start at $297 a month and the pricing page builds any combination you like and shows the total before you commit.
Reviews do two jobs at once. A stranger comparing three businesses on their phone reads them and decides in about eight seconds who to call, and Google reads them as a signal about which of you is worth showing in the map. Nobody serious argues about whether they matter. The problem is almost never belief — it is that asking is a chore that lands at the end of a long day, so it does not happen.
There are three moving parts here and they are the three the pricing page names. Requests go out on their own, by text and email, timed to the moment the job is finished and the customer still feels good about it. Feedback gets routed, so somebody who is unhappy is offered a private reply to you first instead of typing it straight into Google. And every review that lands gets a reply drafted in your voice, fast, including the ones from two years ago that were never answered.
What this is not: it is not review gating and it is not a way to bury a bad experience. Every customer gets asked, the unhappy ones included — the routing changes where their first answer goes, not whether they can post one. And a review you earned honestly and hated is not removable. What you can do is answer it well in public, which is read by far more people than the complaint itself.
Your current rating, what the bad ones are actually complaining about, and how many are sitting without a reply. Usually there is a theme, and it is usually operational, not marketing.
The request fires off the thing that means the job is done — the invoice, the checkout, the appointment closing out. That timing is most of the difference between a request that works and one that gets ignored.
New reviews get a drafted reply quickly, and the old backlog gets worked through. Short, specific, and sounding like you rather than like a legal department.
Requests sent, reviews landed, replies posted, and where the rating moved. If the pattern in the complaints is a real operational problem, I tell you that too.
about $500/mo
Review software plus AI reply drafting, bought as its own tool and run by you.
$149/mo
One published price, one invoice, and the work is done for you rather than handed to you as software.
Figures are typical market ranges shown for illustration, not quotes from named providers. Many vendors price by seat, contact or location and keep pricing behind a sales call.
One ask, at the right moment, with a link that takes two taps. Most requests get ignored not because people mind being asked, but because they were asked three days late by email with a link that opened a login screen.
No, and I would not run it if it were. Every customer gets asked. What routing does is give somebody who is unhappy a private reply to you as the first thing they see, so you get a chance to fix it before they decide what to type. They can still post publicly at any time, and plenty do.
Only if it breaks Google's rules — a competitor, spam, profanity, a review of a business that is not yours. Those get flagged and sometimes come off. An honest bad review from a real customer stays, and the answer to it is a good public reply. That reply is aimed at the next hundred people reading, not at the person who wrote it.
They are drafted against your business and your tone, and they reference what the customer actually said rather than thanking them for their valued feedback. If one reads wrong, you say so and the pattern changes.
Reviews are one of the things Google weighs, and a profile with steady recent reviews behaves better than one that stopped two years ago. But it sits alongside your categories, your proximity to the searcher and everything else on the profile, so nobody honest will promise you a position off reviews alone. Run at $149/mo, it is one of the cheaper levers you have on the profile.
Not on this. Growth, marketing and website services — including the website care plan — are month-to-month with no long-term commitment, and you can prepay annually for up to two months free. Payment processing is a separate thing: it is a merchant account and it has its own terms, which I go over with you personally on the free review so everything is clear before you decide.
Yes, any month. There is no cancellation fee and no notice period to argue about on the month-to-month services — I would rather earn the next month than hold you to a term you regret. If you cancel a website plan the domain is yours, registered in your name, and you can take the site elsewhere.
The asking mechanics: when to ask, what to say, and what kills a request.
Read moreThe profile the reviews land on, kept claimed, current and posted to.
Read moreWhere review velocity gets run as part of a full local ranking program.
Read moreThe Growth Audit is free and takes about two minutes to request. I look at what you have now and tell you straight what would move the needle first -- and what would not.
Prefer to talk now? Call or text (305) 215-6132Pricing shown is the published Rich The Payment Guy rate for this service and is what you pay; third-party platform costs, where a tool is delivered through one, are included in that monthly. Comparison figures are typical market ranges shown for illustration, not quotes from named providers. Individual results vary.